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Common Issues

If Sweeps stops collecting bonuses for one or more casinos:
  1. Check the casino status — Open the extension and verify the casino shows a green (active) status.
  2. Verify your credentials — The casino may have required a password change. Update your credentials in Sweeps.
  3. Check your internet connection — Sweeps needs a stable connection to access casino sites.
  4. Restart Chrome — Close and reopen Chrome to refresh the extension.
  5. Update the extension — Ensure you’re running the latest version of Sweeps.
A yellow “Attention” status typically means:
  • CAPTCHA required — The casino is presenting a CAPTCHA that needs manual solving. Open the casino site in a new tab, solve the CAPTCHA, then Sweeps will resume collection.
  • Session expired — Re-enter your credentials in the Sweeps extension.
  • Casino site changes — The casino may have updated their website. Sweeps will release an update to accommodate changes.
A red “Disconnected” status means Sweeps can’t log into the casino:
  1. Verify your casino account is still active by logging in directly on the casino’s website.
  2. Update your credentials in Sweeps if your password has changed.
  3. Check if the casino is under maintenance or temporarily unavailable.
  4. Remove and re-add the casino connection if the issue persists.
If the Sweeps icon doesn’t appear in your Chrome toolbar:
  1. Click the puzzle piece icon (Extensions) in the Chrome toolbar.
  2. Find Sweeps in the list and click the pin icon to pin it.
  3. If Sweeps isn’t listed, reinstall it from the Sweeps website.
Sweeps is designed to be lightweight, but running many casino sessions can increase Chrome’s memory usage. To optimize:
  • Close unnecessary Chrome tabs and extensions.
  • Restart Chrome periodically (Sweeps will resume collection automatically).
  • Ensure your computer has at least 4 GB of available RAM.
If Sweeps reports a successful collection but your casino balance doesn’t reflect it:
  1. Refresh the casino site — Balances may take a moment to update.
  2. Check the correct currency — Some bonuses add Gold Coins (GC) rather than Sweeps Coins (SC). Both may have separate balance displays.
  3. Review the casino’s bonus terms — Some bonuses are credited to a specific section (e.g., bonus balance vs. main balance).

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Extension Updates

Sweeps updates automatically through the Chrome Web Store. To manually check for updates:
  1. Go to chrome://extensions in your browser.
  2. Enable Developer mode (toggle in the top-right).
  3. Click Update to check for the latest version.

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Resetting the Extension

If you’re experiencing persistent issues, you can reset the extension:
Resetting will remove all connected casino accounts. You’ll need to reconnect them after the reset.
  1. Open the Sweeps extension.
  2. Go to Settings > Reset Extension.
  3. Confirm the reset.
  4. Reconnect your casino accounts.

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Getting Help

If the above solutions don’t resolve your issue:
  • Check the FAQ for answers to common questions.
  • Join the Discord community — The dev team is incredibly active and transparent in the Discord. Connect with 1,500+ other Sweeps users for tips and help.
  • Visit the Resources page for setup guides and video tutorials.